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Provider Phone Line:  1-866-990-9712

 
ATTENTION PROVIDERS: IT Summit Follow-Up
We want to thank all the providers who attended our first IT Summit on July 14th, 2010 from all three of our regions. We hope you all came away from the meeting with an understanding of where we are headed in the near future and also that you got some of your questions answered. We appreciate all the feedback we received throughout the course of the meeting.

One of the crucial things we discussed were the upcoming upgrades to the Extranet and BUI systems. It was decided at the IT Summit, with input from the providers in attendance, that these upgrades would take place on September 12th, 2010 to allow for additional staff to be available to assist with the upgrades and to allow for end of year claims to be input into the BUI system by the deadline of August 15th, 2010.

Below you will find links to several of the documents that were discussed during the course of the IT Summit. Please feel free to pass them around to others in your agencies and as always, please contact the SMC Helpdesk (either by email - helpdesk@smokymountaincenter.com or by phone - 828-586-5501 ext. 1499) with any questions you might have.

Welcome to the Smoky Mountain Center Provider Page!

This area of the SMC website is dedicated to new and existing service providers. The pages listed in the menu to the left contain all of the information you need to be an informed provider within the SMC service area.

If you are a new provider please review the “New Provider Info” link to learn more about Smoky Mountain Center and to obtain information on how to become a SMC Network Provider. If you are an existing provider please explore the additional links to view information relevant to you.

Should you have any questions, please do not hesitate to contact our Provider Relations staff at 828-586-5501 and listen carefully to the menu options, or call toll free 1-866-990-9712 or email us at providerinfo@smokymountaincenter.com.

Download the SMC Provider Operations Manual
Updated 08/12/2010
Serving individuals with mental health, developmental disability and substance abuse issues in Alexander, Alleghany, Ashe, Avery, Caldwell, Cherokee, Clay, Graham, Haywood, Jackson, Macon, McDowell, Swain, Watauga and Wilkes Counties
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